FAQ's
General
What warranties do you offer?
If you discover a manufacturing defect within 30 days of delivery, we’ll gladly assess and replace the item free of charge. This warranty does not cover damage from neglect, improper care, or normal wear and tear.
What is your return/exchange policy?
We offer a 10-day return window from the date you receive your order. To qualify, items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase. Sale items and earrings are final sale.
Do you offer local pickup?
Yes! We offer local pickup for customers in Calgary, AB area. Once your order has been placed, you'll receive a confirmation email. When your order is ready, we'll personally reach out to arrange a convenient pickup time or local delivery within the city.
How long does shipping take?
Once your order is placed, please allow 1–5 business days for processing and dispatch. After your package leaves our studio, it’s in the hands of your local carrier—for tracking updates or delivery inquiries, please reach out directly to them.
Product
Is MODISH jewelry hypoallergenic?
Absolutely. Our pieces are crafted from 18K gold-plated stainless steel, designed to be waterproof, tarnish-free, and safe for sensitive skin.
**Jewelry Care Disclaimer**
Our pieces are crafted with high-quality, tarnish-resistant materials designed for everyday wear. While they are waterproof and hypoallergenic, exposure to harsh chemicals, lotions, perfumes, or creams may accelerate natural wear and reduce the longevity of the finish. Please note that everyone’s unique skin pH balance can also affect how jewelry wears over time.
If you have any other questions, please don’t hesitate to reach out to our team through the contact form.